Selling vegetables through live streaming: sentiment and network analysis
Keywords:
Sentiment Analysis, Social Network, Digital Marketing, Vegetables, Live-StreamingAbstract
This study addresses the research problem of understanding digital interactions and dynamics in online environments, mainly focusing on sentiment analysis and Social Network Analysis (SNA). The methodology integrates sentiment analysis techniques to discern prevailing attitudes and emotions within digital content, coupled with SNA to unveil intricate network structures and user relationships. Concurrently, SNA unveils intricate network structures and relationships among users, illuminated by numerical metrics such as Diameter (2), Density (0.003982), Reciprocity (0.000000), Centralization (0.027240), and Modularity (0.978600). Additionally, the performance vector further enhances the evaluation with metrics including accuracy (97.68% +/- 2.44%), AUC (0.429 +/- 0.477), precision (97.68% +/- 2.44%), recall (100.00% +/- 0.00%), and f-measure (98.81% +/- 1.25%). The study utilizes a dataset of digital content and user interactions, applying sentiment analysis to quantify sentiments and SNA to map network connections. Findings reveal nuanced insights into audience perceptions, engagement patterns, and network dynamics within digital ecosystems. Moreover, the study employs numerical metrics to evaluate the performance of sentiment analysis and SNA methodologies. The results underscore the importance of integrating sentiment analysis and SNA in comprehensively understanding online behavior and communication dynamics, offering valuable insights for content creation, engagement optimization, and community management strategies in digital environments.
Downloads
References
Abarbanel, B., & Johnson, M. R. (2020). Gambling engagement mechanisms in Twitch live streaming. International Gambling Studies, 20(3), 393–413. https://doi.org/10.1080/14459795.2020.1766097
Addo, P. C., Fang, J., Asare, A. O., & Kulbo, N. B. (2021). Customer engagement and purchase intention in live-streaming digital marketing platforms. Service Industries Journal, 41(11–12), 767–786. https://doi.org/10.1080/02642069.2021.1905798
Brand, B. M., & Baier, D. (2022). Measuring country of origin effects in online shopping implicitly: a discrete choice analysis approach. International Marketing Review, 39(4), 955–983. https://doi.org/10.1108/IMR-03-2021-0139
Brookwell, I. (2020). “Gamer Citizens”: Emojis as Civic Duty in a Circuit of Visual Culture. Visual Resources, 36(4), 360–381. https://doi.org/10.1080/01973762.2022.2037357
Fan, T., Wang, L., & Song, Y. (2022). Impact of live commerce spillover effect on supply chain decisions. Industrial Management & Data Systems, 122(4), 1109–1127. https://doi.org/10.1108/IMDS-08-2021-0482
Geng, R., Wang, S., Chen, X., Song, D., & Yu, J. (2020). Content marketing in e-commerce platforms in the internet celebrity economy. Industrial Management & Data Systems, 120(3), 464–485. https://doi.org/10.1108/IMDS-05-2019-0270
Giuffrida, M., Jiang, H., & Mangiaracina, R. (2021). Investigating the relationships between uncertainty types and risk management strategies in cross-border e-commerce logistics. The International Journal of Logistics Management, 32(4), 1406–1433. https://doi.org/10.1108/IJLM-04-2020-0158
Jin, T. (2023). Online interactive face-to-face learning in mathematics in engineering education. European Journal of Engineering Education, 48(2), 300–320. https://doi.org/10.1080/03043797.2022.2117023
Kim, H. S., & Kim, M. (2020). Viewing sports online together? Psychological consequences on social live streaming service usage. Sport Management Review, 23(5), 869–882. https://doi.org/10.1016/j.smr.2019.12.007
Li, M., Cheng, M., Quintal, V., & Cheah, I. (2023). From live streamer to viewer: exploring travel live streamer persuasive linguistic styles and their impacts on travel intentions. Journal of Travel and Tourism Marketing, 40(8), 764–777. https://doi.org/10.1080/10548408.2023.2294071
li, Y., & Hayes, S. (2023). Comparing the Influences of Tourism Live Streaming and Short-Form Video for Young Chinese: A Qualitative Investigation. Journal of China Tourism Research, 20(1), 167–191. https://doi.org/10.1080/19388160.2023.2183922
Lin, K., Fong, L. H. N., & Law, R. (2022). Live streaming in tourism and hospitality: a literature review. Asia Pacific Journal of Tourism Research, 27(3), 290–304. https://doi.org/10.1080/10941665.2022.2061365
Lin, L. C. S. (2021). Virtual gift donation on live streaming apps: the moderating effect of social presence. Communication Research and Practice, 7(2), 173–188. https://doi.org/10.1080/22041451.2021.1889190
Liu, X., Yuan, Y., He, J., & Li, Z. (2022). Framing the travel livestreaming in China: a new star rising under the COVID-19. Current Issues in Tourism, 25(24), 3933–3952. https://doi.org/10.1080/13683500.2021.2023115
Liu, Y., Zhang, M., Hu, M., & Qiao, T. (2024). How multi-actor resources create value for live streaming platforms : the mediating role of engaged spectators. https://doi.org/10.1080/02642069.2024.2312352
Moore, N., Rowe, L., Stokes, P., Lichy, J., Rodgers, P., & Smith, S. M. (2022). An examination of the dynamics of intergenerational tensions and technological change in the context of post-pandemic recovery. Production Planning and Control, 0(0), 1–18. https://doi.org/10.1080/09537287.2022.2083523
Mou, J., Zhu, W., & Benyoucef, M. (2020). Impact of product description and involvement on purchase intention in cross-border e-commerce. Industrial Management & Data Systems, 120(3), 567–586. https://doi.org/10.1108/IMDS-05-2019-0280
Oliveira, A. S. de, Souki, G. Q., Silva, D. da, Rezende, D. C. de, & Batinga, G. L. (2023). Service guarantees in an e-commerce platform: proposition of a framework based on customers’ expectations, negative experiences and behavioural responses. Asia-Pacific Journal of Business Administration, 15(2), 225–244. https://doi.org/10.1108/APJBA-06-2021-0249
Peng, X., Ren, J., & Guo, Y. (2024). Enhance consumer experience and product attitude in E-commerce live streaming: based on the environmental perspective. Industrial Management & Data Systems, 124(1), 319–343. https://doi.org/10.1108/IMDS-12-2022-0743
Sang, W., Ji, S., Pu, B., & Phau, I. (2023). The effect of tourism live streaming information quality and source credibility on users’ continuous viewing intention: an application of elaboration likelihood model. Asia Pacific Journal of Tourism Research, 28(3), 177–190. https://doi.org/10.1080/10941665.2023.2217954
Saura, J. R., Palacios-Marqués, D., & Barbosa, B. (2023). A review of digital family businesses: setting marketing strategies, business models and technology applications. International Journal of Entrepreneurial Behavior & Research, 29(1), 144–165. https://doi.org/10.1108/IJEBR-03-2022-0228
Sharma, R., Nagdev, K., & Singh, P. (2024). Livestream Shopping Breakthrough : Fast Fashion ’ s New Frontier Explored through Attitude , Influencer ’ s Advice , and Portal Quality Livestream Shopping Breakthrough : Fast Fashion ’ s New Frontier Explored through Attitude , Influencer ’ s. Journal of Promotion Management, 0(0), 1–30. https://doi.org/10.1080/10496491.2024.2318667
Singgalen, Y. A. (2022). Analisis Performa Algoritma NBC , DT , SVM dalam Klasifikasi Data Ulasan Pengunjung Candi Borobudur Berbasis CRISP-DM. Building of Informatics, Technology and Science (BITS), 4(3), 1634–1646. https://doi.org/10.47065/bits.v4i3.2766
Singgalen, Y. A. (2023a). Analisis Model Pendukung Keputusan Simple Additive Weighting ( SAW ) terhadap Top 10 Traveler Ranked Hotel. KLIK: Kajian Ilmiah Informatika Dan Komputer, 4(1), 418–426. https://doi.org/10.30865/klik.v4i1.1159
Singgalen, Y. A. (2023b). Analisis Multi-Objective Optimization on the Basis of Ratio Analysis ( MOORA ) Terhadap Data Top 10 Best Value Hotel. Journal of Computer System and Informatics (JoSYC), 4(4), 841–849. https://doi.org/10.47065/josyc.v4i4.4053
Singgalen, Y. A. (2023c). Analisis Perbandingan Top 10 Best-Value dan Top 10 Traveler- Ranked Hotel Menggunakan MOORA. Journal of Computer System and Informatics (JoSYC), 4(4), 899–911. https://doi.org/10.47065/josyc.v4i4.4070
Singgalen, Y. A. (2023d). Analisis Sentimen Konsumen terhadap Food , Services , and Value di Restoran dan Rumah Makan Populer Kota Makassar Berdasarkan Rekomendasi Tripadvisor Menggunakan Metode CRISP-DM dan. Building of Informatics, Technology and Science (BITS), 4(4), 1899–1914. https://doi.org/10.47065/bits.v4i4.3231
Singgalen, Y. A. (2023e). Analisis Sentimen Top 10 Traveler Ranked Hotel di Kota Makassar Menggunakan Algoritma Decision Tree dan Support Vector Machine. KLIK: Kajian Ilmiah Informatika Dan Komputer, 4(1), 323–332. https://doi.org/10.30865/klik.v4i1.1153
Singgalen, Y. A. (2023f). Analisis Sentimen Wisatawan terhadap Kualitas Layanan Hotel dan Resort di Lombok Menggunakan SERVQUAL dan CRISP-DM. Building of Informatics, Technology and Science (BITS), 4(4), 1870–1882. https://doi.org/10.47065/bits.v4i4.3199
Singgalen, Y. A. (2023g). Comparative analysis of decision tree and support vector machine algorithm in sentiment classification for birds of paradise content. International Journal of Basic and Applied Science, 12(3), 100–109.
Singgalen, Y. A. (2023h). Culture and heritage tourism sentiment classification through cross-industry standard process for data mining. International Journal of Basic and Applied Science, 12(3), 110–120.
Singgalen, Y. A. (2023i). Penerapan Metode Additive Ratio Assessment ( ARAS ) dan Ranking of Centroid ( ROC ) dalam Pemilihan Layanan Akomodasi dan Local Cuisine. Journal of Computer System and Informatics (JoSYC), 5(1), 51–60. https://doi.org/10.47065/josyc.v5i1.4569
Singgalen, Y. A. (2024). Implementing Rapid Application Development ( RAD ) for Statistical Analysis of Tourism and Travel Vlog Content. Journal of Information System Research (JOSH), 5(2), 562–572. https://doi.org/10.47065/josh.v5i2.4787
Susanty, A., Handoko, A., & Puspitasari, N. B. (2020). Push-pull-mooring framework for e-commerce adoption in small and medium enterprises. Journal of Enterprise Information Management, 33(2), 381–406. https://doi.org/10.1108/JEIM-08-2019-0227
Wan, A., & Jiang, M. (2023). Can Virtual Influencers Replace Human Influencers in Live-Streaming E-Commerce? An Exploratory Study from Practitioners’ and Consumers’ Perspectives. Journal of Current Issues and Research in Advertising, 44(3), 332–372. https://doi.org/10.1080/10641734.2023.2224416
Wang, L., Sun, Y., Wang, K., Niu, J., Ren, Q., Chen, W., & Li, R. (2023). Is broadcaster always effective in rural tourism promoting? The congruence effect of broadcaster–rural tour in live streaming. Asia Pacific Journal of Tourism Research, 28(8), 877–888. https://doi.org/10.1080/10941665.2023.2276847
Wang, W., & Fan, J. (2022). Topic mining of real-time discussions: what catches the attention of live-streaming esports viewers? European Sport Management Quarterly, 1–22. https://doi.org/10.1080/16184742.2022.2117397
Wongkitrungrueng, A., Dehouche, N., & Assarut, N. (2020). Live streaming commerce from the sellers’ perspective: implications for online relationship marketing. Journal of Marketing Management, 36(5–6), 488–518. https://doi.org/10.1080/0267257X.2020.1748895
Ye, C., Zheng, R., & Li, L. (2022). The effect of visual and interactive features of tourism live streaming on tourism consumers’ willingness to participate. Asia Pacific Journal of Tourism Research, 27(5), 506–525. https://doi.org/10.1080/10941665.2022.2091940
Zhang, S., Huang, C., Li, X., & Ren, A. (2022). Characteristics and roles of streamers in e-commerce live streaming. Service Industries Journal, 42(13–14), 1001–1029. https://doi.org/10.1080/02642069.2022.2068530
Zhang, S., Song, Y., Guo, D., & Ren, A. (2024). The Effects of Relational Bonds on Purchasing Intention in the Live Streaming Context : The Moderating Role of Platform Type The Effects of Relational Bonds on Purchasing Intention in the Live Streaming Context : The Moderating Role of Platform Type. Journal of Promotion Management, 0(0), 1–30. https://doi.org/10.1080/10496491.2024.2318663
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Yerik Afrianto Singgalen

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.