Adhi, Anggoro Destu. “Effectiveness of 3P Implementation (People, Process, Physical Evidence) And Company Performance At Different Levels Of Complexity And Divergence”. International Journal on Social Science, Economics and Art 11, no. 2 (August 1, 2021): 60–72. Accessed May 25, 2026. https://ijosea.isha.or.id/index.php/ijosea/article/view/48.